Support

Last updated: 25 September 2026

Need help with Cinemus AI? Email us and we will get back to you as soon as possible.

Contact

To help us solve the problem quickly, include your device model, operating system version, app version, a short description of what happened and, if possible, a screenshot.

Manage or cancel a subscription

iPhone / iPad: Settings → your name → Subscriptions.
Android: Google Play Store → profile picture → Payments & subscriptions → Subscriptions.

Deleting the app does not cancel a subscription.

Purchases not showing

Make sure you are signed in with the same Apple ID or Google account you used to buy and the same app account, then restore purchases from the app. If it still does not appear, email us with your purchase receipt.

Refunds

App Store: request a refund at reportaproblem.apple.com.
Google Play: follow Google Play’s refund process in your order history.

Privacy and data

Read our Privacy Policy and Terms of Use. To delete your data, see Delete your account.

Developer

Gökhan Musapaşaoğlu · Demirköprü Mah. 6190/3 Sk. No: 14, İç Kapı No: 8, 35560 Karşıyaka/İzmir, Türkiye